Refund &
Return Policy

At MOER, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to ensure your shopping experience remains positive.

• Timeframe: You can return items within 14 days of the delivery date.
• Condition: Items must be unused, unworn, unwashed, and in the same condition as received, with all original tags attached.
• Non-Returnable Items: Please note that certain items are non-returnable, including but not limited to:
  • Sale items or items purchased with a discount code.
  • Gift cards.
  • Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.

Once your return request has been approved:

• Refund Processing: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection. If approved, your refund will be processed and a credit applied to your original payment method within 5–7 business days.
• Partial Refunds: In some cases, only partial refunds may be granted — for example, items not in their original condition, missing tags, or returned after the return window.
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

If you receive a damaged or incorrect item, please contact us immediately through our Contact Us page. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will assist you with returning the item and ensure you receive the correct replacement or a full refund.