Legal · Policy Document

Privacy
Policy

MOER London Effective: 19 May 2026 GDPR Compliant moerldn.co.uk
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01

Introduction

Welcome to MOER! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website, moerldn.co.uk. By using our Site, you agree to the collection and use of information in accordance with this policy.

02

Information We Collect

Personal Information
When you visit or make a purchase, we may collect:

Contact Info: Name, email, billing/shipping address, phone number.

Payment Info: Payment details processed securely by our payment providers.

Order Info: Products purchased, order history, and customer service communications.

Account Info: Username, password, and profile information if you create an account.
Non-Personal Information
We also collect non-personal data automatically, such as:

Device Info: IP address, browser type, operating system, and referring URLs.

Usage Info: How you navigate and use our Site, including pages viewed, time spent on pages, and links clicked.
03

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences, understand user behaviour, and improve our services.

Essential
Necessary for the operation of our Site, such as keeping items in your shopping cart and maintaining your session.
Performance
Help us understand how visitors use our Site, allowing us to improve functionality and the overall user experience.
Marketing
Used to deliver relevant advertisements and track ad performance across different platforms and networks.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site, such as the shopping cart.

04

How We Use Your Information

Order Processing
To process and fulfil your orders, including shipping, returns, and customer support interactions.
Communication
To send you order confirmations, shipping notifications, and updates about your order status.
Marketing
To send promotional emails, newsletters, and offers. You can opt-out at any time via the unsubscribe link.
Personalisation
To personalise your shopping experience by remembering preferences and providing product recommendations.
Site Improvement
To analyse and improve our Site's performance, usability, and security for all visitors.
05

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who help us operate our business:

🛒 Shopify Our e-commerce platform powering our online store
💳 Payment Processors Third-party services that securely process payment info
🚚 Shipping Providers Companies that handle delivery of your orders
📊 Marketing Partners Services that help with email marketing and analytics

We may also disclose your information if required by law or to protect our rights, property, or safety.

06

Data Security

We take your privacy seriously and implement industry-standard security measures to protect your personal information. This includes using SSL (Secure Socket Layer) encryption for transactions and secure storage practices. While we strive to protect your information, please note that no method of transmission over the Internet or electronic storage is completely secure.

07

Your Rights

👁
Access
You can request a copy of the personal information we hold about you at any time.
✏️
Correction
You can request corrections to your personal information if it is inaccurate or incomplete.
🗑
Deletion
You can request the deletion of your personal information, subject to certain legal obligations.
🔕
Opt-Out
You can opt-out of marketing communications at any time via the unsubscribe link or by contacting us directly.
08

International Data Transfers

If you are accessing our Site from outside the country where we operate, your information may be transferred across international borders. We ensure that any such transfers comply with applicable data protection laws, such as the General Data Protection Regulation (GDPR) in Europe.

09

Children's Privacy

MOER does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. Parents or guardians should contact us if they believe their child has provided us with personal information without consent.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Site and updating the "Effective Date" at the bottom of this page.

Privacy Questions?

Contact Support

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out.

moerldn@hotmail.com

Email Us
Effective Date: 19 May 2026